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Reports and disputes

Anyone may flag a listing (DSA Art. 16). Every decision carries a statement of reasons to the seller (Art. 17) — including a decision to do nothing.

3 open reports1 past target
  • Order dispute

    Not delivered

    Concerns NL-2087-6653 · Atelier Gent

    SOR-2026-0038Open 5 days · target 3 days
    BuyerPast target
    What the reporter wrote

    Tracking has said 'at the sorting centre' for six days. Seller has not replied to two messages.

    The reporter's own words. Treat as an allegation, not as established fact.
  • Listing report

    Counterfeit

    Concerns Aurel Studio 40 headphones · De Bonenbar

    SOR-2026-0041Received today · target 1 day
    Trusted flagger
    What the reporter wrote

    Brand owner reports the packaging shown is not their artwork; serial format does not match their range.

    The reporter's own words. Treat as an allegation, not as established fact.
  • Listing report

    Product safety

    Concerns Veldweg pannier 28 litres · Veldweg Outdoor

    SOR-2026-0040Open 1 day · target 2 days
    Automated filterFlagged automatically
    What the reporter wrote

    Listing text mentions a battery pack; no GPSR safety information or EU responsible person is present.

    The reporter's own words. Treat as an allegation, not as established fact.
  • Listing report

    Misleading description

    Concerns Veldkamp Barista Pro espresso machine · Koffiehuis Utrecht

    SOR-2026-0035Open 5 days · target 3 days
    BuyerRejected
    What the reporter wrote

    Says 'professional' but it is a home machine.

    The reporter's own words. Treat as an allegation, not as established fact.
  • Order dispute

    Not as described

    Concerns NL-3310-2204 · Veldweg Outdoor

    SOR-2026-0029Open 11 days · target 3 days
    BuyerUpheld
    What the reporter wrote

    Two panniers ordered, one arrived in a different colour than the listing photo.

    The reporter's own words. Treat as an allegation, not as established fact.
  • Listing report

    Prohibited item

    Concerns Kaap Runner Low trainer · Noordkant

    SOR-2026-0031Open 8 days · target 1 day
    Trusted flaggerUpheld
    What the reporter wrote

    Listing offered a bundled item that is not permitted for distance selling in BE.

    The reporter's own words. Treat as an allegation, not as established fact.